Resources

Q: I need help with an order or need a tracking, what should I do? 

A: Choose one of the following that best suits you: 

Q: I need help with my KC Partners account or help with a product, what is the best way to get support? 

A: Reach out to your account manager directly or you can use one of the following general support methods: 

Q: I need technical support, what is the best way to get help? 

A: Contact via:

Q: I need to help from the KC Accounting Team regarding a payment or completed invoice? 

A: Contact via:

  • Email - kc-ar@kchilites.com 
  • Phone - 888-689-5955 (Follow menu options)

Q: I need the current KC pricing, images, data information, and logos, where can I find them?

A: You can find them here: KC Preferred Partner Files

Q: My Dealer cost is not showing when I am logged in. What can I do?

A: Refresh the browser or open a new browser and log back in. If the issue is not resolved by taking these steps then email us at partners@kchilites.com.

 

Warranty and Returns

Q: I have a customer that would like to return a product or needs warranty support, what can I do? 

A: Click on this link for further information: KC Warranty and Return Process  

 

Marketing Materials

Q: Where can I find marketing assets digital catalogs, flyers, etc., and brand style guide?

A: You can find them here: KC Preferred Partner Files

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